Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with Sizzling Saffron.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Orders are typically processed within 1–2 business days after payment has been confirmed. During busy periods, processing times may be slightly longer.

You will receive an email confirmation once your order has been dispatched, along with tracking information where available.

Shipping

We currently deliver throughout South Africa.

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Estimated delivery times are:

• Major centres: 2–4 business days

• Regional and outlying areas: 3–7 business days

Delivery times are estimates and may vary due to factors beyond our control, including weather, courier delays, or high shipping volumes.

Delivery Information

Please ensure that your delivery address and contact details are accurate before completing your order.

If an incorrect address is provided, additional shipping charges may apply to resend your order.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email (where available) so you can monitor your delivery.

Damaged or Missing Orders

If your order arrives damaged or you believe items are missing, please contact us within 48 hours of delivery at info.sizzlingsaffron@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photos of the package and products, if applicable

We will investigate and assist you as quickly as possible.

Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: info.sizzlingsaffron@gmail.com