Refund policy

Refund & Return Policy

At Sizzling Saffron, we take great care to ensure every order is packed and shipped with the highest standards of quality.

Returns

Due to the nature of our products, we do not accept returns or exchanges on food items once they have been delivered. This is to protect the health and safety of all our customers.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing info.sizzlingsaffron@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and its packaging

We will assess your claim and, where appropriate, arrange a replacement or refund.

Refunds

If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may only be cancelled before they have been packed or dispatched. Once an order has been shipped, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or exchange: